Privacy Policy

This policy explains how we collect, use, and protect your information.

Summary

Welcome to BITWIN.IN (“we”, “our”, “us”, “platform”, “company”, “promoters”, “employees”). Your privacy is important to us. This Privacy Policy explains how BITWIN.IN collects, uses, discloses, and protects your personal information when you use its platform and related services.

By accessing or using BITWIN.IN, you agree to this Privacy Policy. Please read it carefully.

1. Information BITWIN.IN Collects

BITWIN.IN collects the following types of information to provide and improve its services:

Personal Information: Name, email address, contact number, business or account details, and payment or billing information.
Non-Personal Information: Browser type, device and operating system details, IP address, cookies, and usage data.

BITWIN.IN does not sell, rent, or trade your personal information to any third party.

2. How BITWIN.IN Uses Collected Information

Provide, operate, and maintain the BITWIN.IN platform.
Improve, personalize, and expand platform offerings.
Communicate with users for support and notifications.
Process payments, transactions, and manage accounts.
Send marketing or promotional communications (opt-in only).
Analyze user behavior to improve functionality.
Comply with legal obligations and enforce policies.

Processing is based on legitimate business interests, contractual necessity, or user consent where applicable.

3. Sharing Your Information

BITWIN.IN may share information in the following cases:

Service Providers: Payment processors, hosting, analytics, communication, and integration partners under strict confidentiality.
Legal Requirements: To comply with law, protect rights, prevent fraud, or ensure safety.
Business Transfers: In case of merger, acquisition, or asset sale.

4. Security of Your Information

BITWIN.IN implements reasonable administrative, technical, and physical security measures to protect data. However, no method of storage or transmission is completely secure.

5. Cookies and Tracking Technologies

Enhance browsing experience
Analyze usage and traffic patterns
Remember user preferences

Cookies can be managed or disabled through browser settings, which may affect platform functionality.

6. Your Data Protection Rights

Access your personal data
Request correction or deletion
Restrict or object to processing
Withdraw consent
Data portability

Requests can be sent to support@bitwin.in.

7. Third-Party Links

BITWIN.IN may contain links to third-party platforms or software. BITWIN.IN is not responsible for their privacy practices.

8. Data Retention Policy

Data is retained only as long as necessary for business, legal, regulatory, and security purposes. Data may be archived or anonymized when no longer required.

9. Account Deletion & Data Erasure

Users may request account deletion by contacting support@bitwin.in. Certain data may be retained for compliance or dispute resolution.

10. International Data Transfers

User information may be processed on servers outside India. BITWIN.IN applies reasonable safeguards for such transfers.

11. App Permissions & Device Access

BITWIN.IN may request device permissions to enable functionality. Permissions can be managed through device settings.

12. Push Notifications & Communication Preferences

Users may receive notifications related to account activity, updates, or promotions. Preferences can be managed via settings.

13. Grievance Officer (India IT Rules)

Grievances may be submitted to support@bitwin.in and will be addressed within prescribed timelines.

14. Data Breach Handling

BITWIN.IN may notify affected users and authorities in case of a significant data breach as required by law.

15. Children's Privacy

BITWIN.IN does not knowingly collect data from children under 13. Such data will be deleted if identified.

16. Disclaimers and Limitation of Liabilities

BITWIN.IN is provided “as is” and “as available”. While security measures are implemented, BITWIN.IN shall not be liable for data breaches or damages beyond its control.

17. Governing Law

This Privacy Policy is governed by the laws of India. Jurisdiction lies exclusively with courts in Indore, Madhya Pradesh, India.

18. Changes to This Privacy Policy

BITWIN.IN may update this Privacy Policy from time to time. Continued use constitutes acceptance of the updated policy.

Contact Us

For queries or concerns, contact us at support@bitwin.in